سياسة الاسترجاع

At Linen & Loom, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

1. Return Window
We offer a 7-day return policy, which means you have 7 days after receiving your item to request a return or exchange.

2. Eligibility for Returns
To be eligible for a return, your item must be:
- Unused, unworn, and unwashed
- In the same condition that you received it
- With all original tags attached and in its original packaging
- Accompanied by the order number or proof of purchase

3. How to Start a Return
To request a return, please contact our support team at iqrakorai33@gmail.com with your order details and photos/videos of the item. Once your return is accepted, our courier partner will coordinate the pickup, or we will provide instructions on how and where to dispatch the package to our facility in Saudi Arabia. 

Items returned without prior notification will not be accepted.

4. Damages and Issues
Please inspect your order upon arrival. If the item is defective, damaged, or you received the incorrect item, contact us immediately so we can promptly arrange a free replacement or full refund.

5. Refunds for Cash on Delivery (COD)
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. 
- If approved, refunds for Cash on Delivery orders will be processed via direct bank transfer or store credit/voucher, depending on your preference, within 5 to 7 business days.

6. Inquiries
For any questions regarding returns and refunds, feel free to reach out to us at iqrakorai33@gmail.com.